Refund Policy

1. Overview

Amorae Intimate is an intimate, hygiene-sensitive product supplied in a sealed carton with individually foil-sealed blister strips. Because of the nature of the product, some of the usual change-of-mind cancellation rights are limited by law once hygiene seals have been broken. Where a product is faulty, damaged, incorrect or misdescribed, your full statutory remedies still apply.

If anything in this policy is unclear, please contact us before returning anything so we can guide you through the right process for your situation.

2. Hygiene-sensitive goods

We cannot accept returns or offer refunds on change-of-mind grounds once any hygiene seal, outer product box or blister strip has been opened, broken or tampered with. This includes tamper-evident seals on the carton and the individual foil seals on each pessary.

Under the Consumer Contracts Regulations 2013, sealed goods which are not suitable for return for health-protection or hygiene reasons may lose the statutory 14-day cancellation right once they have been unsealed after delivery. Amorae Intimate falls within this category.

3. Unopened orders — 14-day cancellation

If you change your mind, you may cancel your order within 14 days of receiving it, provided that all hygiene seals — the outer carton seal and every blister foil — remain completely intact.

To cancel, email care@amorae.co.uk with your order number. We will confirm the return address and next steps. You are responsible for the cost of return postage unless the order is faulty, damaged or incorrect. We recommend using a tracked service — items remain your responsibility until they reach us.

4. Faulty, damaged, incorrect or misdescribed products

If your order arrives faulty, damaged, incorrect or not as described, you are entitled to your statutory remedy under the Consumer Rights Act 2015. Depending on the circumstances this may include a replacement, a repair, or a refund of the price paid.

Please contact us as soon as you notice the issue so we can put it right. Where a product is faulty or incorrect, you will not be charged for return postage.

5. Delivery issues

If your parcel arrives damaged, is missing items, or shows signs of tampering, please report it to us promptly — ideally within 48 hours of delivery. Include your order number, clear photographs of the parcel and its contents, and retain the outer packaging until we have investigated.

This 48-hour reporting window helps us resolve issues quickly with our carrier. It does not limit your statutory rights, which remain available to you within the timescales set by law.

6. Subscription renewals

Amorae Intimate is sold as a rolling monthly subscription. Renewal orders are non-refundable once the order has entered processing or dispatch, unless the goods themselves are faulty, damaged or incorrect when they arrive.

You can skip, pause or cancel your subscription at any time from your account. To avoid being charged for the next month, please make the change before the renewal cut-off shown on your account page. Once a renewal has been billed and the order has begun processing, we cannot recall it.

7. How refunds are issued

Approved refunds are returned to the original payment method used for the order. Refunds are normally processed after any returned goods have been received and inspected, and always within the timeframe required by law.

Once we issue a refund, the time it takes to appear in your account depends on your card issuer or bank.

8. How to contact us

For anything relating to returns, refunds or cancellations, please email care@amorae.co.uk with your order number. Our full company and pharmacy details are shown in the site footer.